| Volunteer Position Description |
Position Summary:
The Move Coordinator is an integral part of the Operations team, planning and coordinating all details of the move as well as providing on-call support on the day of a move. This role is completely remote. The Move Coordinator corresponds with the client (typically over the phone), ensures volunteer teams are prepared, and that move goes smoothly, including responding to and problem-solving unforeseen challenges on the day of the move.
Responsibilities
- Reach out to the client over the phone within 24 hours of being assigned the move to confirm all details, explain next steps and address any questions/concerns from the client
- Communicate with the Move Coordination Supervisor(s) to recruit an appropriate team of volunteers
- Coordinate move logistics, including (but not limited to) vehicle reservations, storage arrangements, and scheduling of private security or police
- Create a customized itinerary for the move (using a provided template)
- Be “on call” (reachable by phone) throughout the duration of the move to support the Lead Mover with any unexpected challenges.
- Report back to the Move Coordination Supervisor(s) after each move to debrief
- Use patience, empathy, and active listening skills in all interactions with clients and volunteers
- Have regular check-ins with your Move Coordination Supervisor(s)
- Follow the processes and procedures detailed in the Move Coordination Manual
- Attend regular Intake Team meetings as instructed by the Move Coordination Supervisor(s)
- Highly recommended to sign up as a Mover for a least 1 move
Time commitment:
Approximately 3-4 hours of planning and 4-5 hours of ‘on-call’ availability per move. The expectation is to coordinate a minimum of 1 move per month. The first few moves will tof course take longer to plan as you are getting used to the process.
*Please note: the work of a Move Coordinator isn’t performed in a single or continuous ‘shift’; rather, it involves communication with the client over the phone and planning at your convenience. Typically this planning stage spans a few days or a week prior to the move
date. Then, on the day of the move we ask you to be ‘on-call’, or available and reachable by phone should any issues arise during the move.
This is a fully remote position, with occasional meetings (in-person and/or conference calls.) A 4 to 6 month commitment is strongly preferred. |
| On/Off Campus |
Off-campus (Montreal) |
| Position Type |
Volunteer opportunity |
| Location |
Work from home |
| Address |
Montreal |
| Neighborhood/Area |
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| Contact with Clients? |
Direct volunteering with clients |
| Volunteer Tasks |
Organizing / Coordinating / Project Management |
| Volunteer Tasks (Other) |
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| French required? |
Yes |
| Volunteer Position Requirements |
Essential skills & knowledge:
- Passion for Shelter Movers’ mission of supporting women and children fleeing violence and abuse
- Tact, discretion, high maturity level and good judgement
- Ability to protect client confidentiality and provide trauma-informed care to clients
- Awareness of appropriate boundaries, compassion fatigue, and self-care
- Experience working with individuals from diverse backgrounds
- No previous education is required
- A long-term interest in the Violence Against Women (VAW) sector an asset
- Ability to speak additional languages an asset
As a mover, no drivers license is required. Movers who have a valid driver’s license are welcome to register as drivers. If you are interested in being a driver, you will be asked to provide a scanned copy of your driver’s license. Shelter Movers primarily operates through car-share vehicles and trucks.
Other requirements:
Shelter Movers volunteers must be at least 18 years of age, complete an interview process, sign a confidentiality agreement, complete and pass a police reference check, and attend a Trauma-Informed Care Orientation session. |
| Open to students in all degrees and disciplines? |
Yes |
| Targeted Degrees and Disciplines |
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| Time Period |
Rolling basis |
| Start Date |
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| End date |
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| Length of Commitment Expected |
4 month commitment, 4-6 hrs/month |
| Time Commitment |
Morning, Afternoon, Evening, Weekend |
| Hours per Week |
4 |
| Training provided? |
Yes |
| Other Benefits |
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| Benefits (Other) |
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| Application Procedure |
Email organization contact |
| Application Contact Information |
volunteer.mtl@sheltermovers.com |
| Application Deadline |
2024-12-31 00:00:00 |
| Application Material Required |
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| Additonal Application Information / Comments |
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